Support analyst first line agent (with german)
Las Palmas de Gran CanariaCrit Interim España ETT
Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base [...]
Industria: Informática y Telecomunicaciones